Frequent Asked Questions
SHIPPING & PAYMENT INFORMATION
It can take up 24 hours for your item to be processed and shipped after your payment has been verified. Weekends and holidays are not included. After 11 a.m. PST, orders will not be sent until the next business day. If you place an order after 11 a.m. PST on Friday, it will be dispatched the following Monday.
It may take up to 10-15 business days for your order to arrive (depending on your location). When your order ships, you will receive tracking information through email.
Import taxes and duties, which are imposed once a shipment arrives in your country, may apply to your order. The duties and taxes fee is typically around 20% of the merchandise's dollar value. This is only a guideline, and it may differ based on the country in whereby the order was shipped. For particular amounts and percentages, you need to contact your local customs agency. Androf has no control over and is not liable for, any customs or taxes imposed on your package. Additional expenses for customs clearance will be your responsibility. Customs policies differ from place to place; for more information, please call our local customs office. Note that customs authorities may delay the delivery of selected products on rare occasions.
Within 20-30 minutes after placing your order, you will receive a confirmation email. Once your product has been shipped, you can track the location through email.
We are sorry to hear that your order has not arrived yet. We rely on our shipping courier to deliver your goods in a timely way once the order has been handed over to them. This is not at all usual! Please contact us if your order has not arrived within the following 24-48 hours so that we can further assist you in reclaiming your order.
ORDER INFORMATION & CONCERNS
Please contact us right away if you need to amend or cancel your order. We will not be able to make any modifications to your order once it has been processed by our warehouse.
"Unfulfilled" simply means that your order was successfully received! You will get a tracking number and your order status will change to "Fulfilled" after it is sent.
If your order was cancelled unexpectedly, our fraud filter flagged it as fake. If you are certain that is not the case, please place an order again using a PayPal account. If you do not have a PayPal account, you can quickly create one at www.Paypal.com
Our return policy is hassle-free. It lasts 30 days since your purchase. We do not offer a refund or exchange after 30 days. Our return policy is applicable only if the product is not used and returned in the same condition. It must have its original box. There are few items that are exempt from being returned. Food, flowers, newspapers, and magazines are perishable items that cannot be returned. Intimate or sanitary goods, dangerous objects, and flammable substances or gases are also not accepted.
To request a refund, go to our Contact Us page, choose "Return" from the drop-down option, then fill out the rest of the form with your order information. Within 24-48 hours, you may expect a response from our team.